Rights & Obligations of Investors

A compliance document from Mathew Finserv Private Limited (ARN – 164114).

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Mathew Finserv Private Limited (ARN – 164114) — AMFI Registered Mutual Fund Distributor  |  CIN: U65929MP2019PTC048822  |  GST: 23AAMCM7257J1Z2

Your Rights as an Investor

As an investor dealing with Mathew Finserv Private Limited (ARN – 164114), AMFI Registered Mutual Fund Distributor, you have the following rights:

  1. Receive complete, accurate and updated information about mutual fund schemes, including SID, SAI, KIM, factsheets and performance reports.
  2. Know all commissions (trail or any other form) received by us for schemes recommended to you. This disclosure is available on our Commission Disclosure page and at the point of sale.
  3. Receive a proper risk assessment and suitability check before any scheme recommendation.
  4. Receive a written unsuitability communication if you choose to invest in a scheme that does not match your risk profile, along with your right to proceed on an execution-only basis.
  5. Have your complaints acknowledged within 3 working days and resolved within 21 working days.
  6. Escalate unresolved complaints to the AMC, SEBI SCORES (scores.sebi.gov.in) or SMART ODR (smartodr.in).
  7. Choose Direct Plans through AMC websites without distributor involvement. Direct Plans have lower expense ratios.
  8. Have your personal and financial data treated with confidentiality as per our Privacy Policy and the Digital Personal Data Protection Act, 2023 (DPDPA).
  9. Receive periodic portfolio-review communications and account statements.
  10. Switch distributors or go direct at any time without any penalty or restriction from our side.

Your Obligations as an Investor

  1. Provide accurate and complete information for KYC, risk profiling and transaction processing.
  2. Read all scheme-related documents (SID, SAI, KIM) carefully before investing.
  3. Inform us promptly about any change in personal details, financial situation or investment objectives.
  4. Review your Consolidated Account Statement (CAS) regularly and report discrepancies immediately.
  5. Understand and acknowledge that mutual fund investments are subject to market risks and past performance is not indicative of future returns.
  6. Not hold Mathew Finserv Private Limited responsible for investment losses arising from market movements.

Do's and Don'ts for Investors

✅ DO's
  • Read all scheme documents before investing
  • Complete KYC before transacting
  • Invest as per your risk profile
  • Declare all financial details accurately
  • Review CAS statements regularly
  • Keep contact details updated
❌ DON'Ts
  • Don't invest based on unverified tips
  • Don't share OTPs with anyone
  • Don't invest borrowed funds in equity
  • Don't expect guaranteed returns
  • Don't sign blank forms
  • Don't ignore CAS discrepancies

Our Obligations to You

Mathew Finserv Private Limited (ARN – 164114) is committed to:

  1. Acting in your best interest at all times
  2. Not indulging in mis-selling, churning, or pushing products purely for commission
  3. Providing transparent commission disclosures on our website and at the point of sale
  4. Maintaining strict confidentiality of your personal and financial data
  5. Ensuring our staff hold valid NISM certification and an active EUIN
  6. Following the AMFI Code of Conduct in letter and spirit
  7. Cooperating fully with any regulatory inquiry by SEBI, AMFI or AMCs
  8. Resolving your complaints within the committed timelines
  9. Providing accurate and updated information about mutual fund schemes
  10. Never making false promises about returns or guaranteeing any investment outcome
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