Our Commitment
Mathew Finserv Private Limited (ARN – 164114), AMFI Registered Mutual Fund Distributor, is committed to the fair, timely and transparent resolution of all investor complaints in line with SEBI and AMFI guidelines. We treat every complaint seriously and strive to resolve it as quickly as possible.
How to Lodge a Complaint
| Channel | Details |
|---|---|
| Grievance & Redressal Officer | Mathew P Joseph |
| Phone | +91 93021 40189 |
| support@mathewfinancials.com | |
| Address | Chikitsak Nagar, Indore, Madhya Pradesh 452010 |
Timelines
Acknowledgement of receipt
Resolution of complaint
If coordination with an AMC or RTA is required, we will keep you updated on the progress. All complaints are recorded in our Complaint Register and tracked until closure. The register is reviewed periodically by the Director.
Escalation & External Platforms
If you are not satisfied with the resolution, you may escalate your complaint through:
- SEBI SCORES: scores.sebi.gov.in
- SMART ODR: smartodr.in
For insurance-related grievances, you may approach the concerned insurer's grievance cell and the IRDAI Bima Bharosa portal.
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